Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received.
If you notice an issue on the products or anything else on the order, please submit a problem report by email to us. You must quote the invoice number for the item you want to return. We will advise you of the details on how to safely return your order. All return postage costs will be the responsibility of the buyer.
Please choose carefully as We is under no obligation to provide refunds where you have changed your mind or made a wrong selection or size. We recommend you carefully preview any orders before proceeding with your order.
Please retain your proof of purchase. Goods must be returned are required to be returned in "as new condition, never been open or use", in their original packaging or shrink wrapped un-opened, unused and undamaged. A refund or store credit will only occur if you are able to provide evidence of proof of purchase.
We reserve the right to determine if a refund is made in full or made as a store credit to your account. Return postage costs explained below:
1. If you decide to cancel your order prior to dispatch, there will be no postage costs to you. If your order has already been dispatched, freight or postage charges will not be refunded.
2. If the return is required/requested because of your error or an administrative error from your end, you will be required to pay for the return postage or freight costs.
3. You are required to notify us in writing for approval of any intended returns (see below notification of intent to return goods).
4. Any postage and handling costs as part of the original purchase will not be refunded.
Cancelling Orders:
We reserve the right to cancel orders at our discretion or to cancel the purchase arrangement after order confirmation, including (without limitation) where We believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase arrangement, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you where it has already been paid.
Change of Mind:
We are not lawfully obliged or required to provide a refund if you simply change your mind or find the same product somewhere else. You may negotiate the return of your items/order within 30 days of receiving your order, by making written contact with us by email. If negotiations on the return take place, the final outcome will be determined by us. Postage and handling costs will not be refunded or exchanged for ‘change of mind’ requests. Returns for refund or change of mind can only be requested via email. If we do agree to your 'change of mind' request, goods must be returned within our 30 days return policy period, in their original packaging or shrink wrapped. The goods are required to be returned in new condition. You will require to ensure packaging on the returned goods is sufficient that they are delivered back to us in un-damaged condition. Damaged items will not be accepted for a refund. A 15% restocking fee may be applied to your refund or store credit.

Damaged or Faulty Items:
We guarantee that the goods you receive us will be of acceptable quality, fit for the purpose for which they are sold, match the description and sample or of those goods on displayed on our website. Where an item has arrived in a damaged condition, mis-bound, or faulty or does not meet the consumer, please let us know within 14 days of receiving your delivery by visiting our Contact Us page.
Notification of Intent to Return Goods:
If you received faulty or damaged goods, you are required to make contact with us within 3 working days of the recorded delivery date.
If the item/s you have received is not what you ordered or the order is incorrect, you are required to make contact with us by email within 5 working days of the recorded delivery date.
Where goods do not meet the consumer guarantees and there is a major failure in relation to the goods, you are entitled to one of the following remedies: a refund of the value of the goods purchased excluding any postage and handling charges; a replacement product which is identical or of similar value if reasonably available; or a store credit maybe issued to the value of the goods to be used within twelve months of the date of original purchase.
Wrong Address
- If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed
- Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.